Professional Institutions...

Communication Skills Training

IT CurveTraining Solutions offers customized communication skills training and workshops for corporations and large organizations that are looking to:

• Improve communication skills of employees
• Enhance both internal and external customer service performance
• Empower business relationships through enhanced interpersonal communication skills
• Increase workplace productivity and retention

Today's workplace environment requires an enhanced set of workplace communication skills that reflect and include the dramatic changes that are taking place within corporations and organizations of all sizes. MMM Training Solutions provides the context and the tools that every professional needs to succeed in a business world that is rapidly shifting to a relationship-based model of partnering and collaboration.

Our training programs identify important workplace communication skills and train your employees, staff and team members to be able to use interpersonal communication skills that leverage subtle distinctions that make the difference between an ordinary employee and an exceptionally effective professional. These distinctions include:

• Knowing how to work effectively in a global economy
• Understanding clients' needs and outlook
• Working to build trust and commitment
• Using a strategic and collaborative process

The emphasis in the change management training program will be on the following areas:

• Verbal Communication (Includes both spoken and written forms)
• Non-verbal communication – (Understanding Body Language)
• Listening skills (Active, Passive and Reflective Listening)

Time Management Training

One skill that is prevalent in all leaders of repute is time management. People who use these techniques routinely are the highest achievers in all walks of life, from business to sport to public service. Managing time well enables you to be in control of your life; it allows you to act on situations rather than react to situations. When reacting to situations you are ill-prepared and under stress so your action is far from your optimum capacity. Whereas, when you act on situations it is well planned and thus allows you to function at your highest.

Below are listed some of the important components of the Time Management Training:

• Formulating goals using powerful Goal Setting Techniques
• Tools to plan your work:
• To-Do Lists
• Scheduling your day
• Delegating
• Saying "No"
• Dealing with difficult tasks

Stress Management

Managing stress in the workplace is a very important component of productivity. This stress management seminar focuses on teaching stress management techniques which will help people to handle situations in a more constructive rather destructive manner.

 

Training Solutions Stress Management Seminar focuses on the following aspects of stress:

• The Integrated Stress Response
• Stress and Health
• Stress and its Impact on Thinking
• Stress and productivity
• Stress Management

Presentation Skills Training

Positioning yourself and your ideas in a consistently positive and professional manner enables you to make a professional impression - the first time and every time. Raw information is logical but being logical does not capture anyone's attention for too long. Persuasive presentations start with raw information, opinions are added, colored with imagery, and given personality. The more of the mind you tickle, the more retention and motivation you reap.

Email Etiquette Training

It is important that companies should have established rules for business email etiquette. In today’s business world majority of communication is handled via email which is sent to different parts of the world. Hence Email Etiquette Training should be an important part of organizational learning.

Many companies send email replies late or not at all, or send replies that do not actually answer the questions asked. If your company is able to deal professionally with email, it will contribute greatly to giving you the competitive edge. Moreover by educating employees as to what can and cannot be said in an email, you can protect your company from irate customers and awkward liability issues.

A Pitney Bowes study concluded that the average office worker on a daily basis sends and receives: 36 email messages; 52 phone messages; 36 pieces of old-fashioned regular mail; 14 faxes; and eight pager messages. Many of these forms of communication were not even available a few years ago. Technology is progressing so fast that it takes all we can do to keep up with the latest gadgets.

By requiring employees to use appropriate, businesslike language in all electronic communications, employers can limit their liability risks and improve the overall effectiveness of the organization’s e-mail and Internet copy in the process’ – Excerpt from ‘Writing Effective E-mail’, by Nancy Flynn and Tom Flynn.

Below are listed some of the important components of the Email Etiquette Training:

• General etiquette
• Sending effective messages
• Form and tone of the messages
• Responding to messages
• Organizing messages
• Replying to and forwarding messages

Team Building Skills Training

An increasing number of organizations are relying on teams – project teams, product development teams, virtual teams, and autonomous work teams to compete in rapidly changing domestic and global markets. The reason for this is the ability of teams to perform at high levels and adapt quickly to escalating demands. Hence in today’s professional environment, more than ever, there is great emphasis placed on team leadership skills, team communication skills and team management styles.

Creative Problem Solving Training

Creative Problem Solving Training is an important part of business as problems are a part of every business. There are those that are part of everyday business and those that affect long-term strategic direction. In whatever form they may arise; one thing is certain, problem solving must be dealt with at a root cause level. Successful businesses have come to learn how to view and deal with problems by developing effective problem solving skills.

Coaching And Mentoring

In today’s environment of changing technology and evolving organizations, coaching can have a strategic impact. It provides continuous learning and develops people to meet current and future needs. Business mentoring and coaching is an investment that you make in developing your key resource, people, for the long-term benefit of the organization.

Team Building Skills Training

An increasing number of organizations are relying on teams – project teams, product development teams, virtual teams, and autonomous work teams to compete in rapidly changing domestic and global markets. The reason for this is the ability of teams to perform at high levels and adapt quickly to escalating demands. Hence in today’s professional environment, more than ever, there is great emphasis placed on team leadership skills, team communication skills and team management styles.